Commercial Farmers Union of Zimbabwe

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Press Statement by the Minister of Home Affairs, Hon. Theresa Makone

Press Statement by the Minister of Home Affairs, Hon. Theresa Makone

Tuesday 23 April 2013

Policy on civic registration of citizens in Zimbabwe

Following complaints raised by colleague ministers and responses proffered 
by the office of the Registrar General, it was clear that there is need for 
the ministers of Home Affairs to come up with clear policy guidelines.

It is important to state from the outset that issues raised by Cabinet are 
not new.  It is surprising that complaints reach a crescendo towards 
elections for obvious reasons.

The main issues raised included among others;

Availability of birth certificates,
Replacement of lost identity documents,
Length of queues at the Registrar’s offices,
Acceptability of downloaded passport forms,
Cost of passports,
Cost of the voters’ roll,
Registration of women who are removed from their areas of birth by marriage,
Registration of persons in their new places of residence,
Registration of aliens on the voters’ roll,
Attitude displayed by staff towards the public,

Today, the 23rd of April, Cabinet has agreed on the following:

1.    Availability of Birth Certificates

Babies born at clinics should be availed with birth certificates 

Babies born at home should be issued birth certificates as soon as 
practically possible at the nearest office of the registrar.

Where loss of the birth certificate is as a result of burning down of the 
homestead, theft or deliberate acts of disenfranchisement, a person will 
have these replaced free of charge because the causes of loss are beyond the 
control of the individual, and therefore the persons cannot suffer double 
jeopardy.  Confirmation of the loss is by way of police records of local 

Those who misplace their documents should have these replaced at cost.

2.    Replacement of lost ID’s

Identity documents lost as a result of regular misplacement shall be 
replaced at cost and shall not exceed $5.

Documents lost through arson, or forcible removal from owner in order to 
disenfranchise shall be replaced free of charge.

Further, prior to the harmonised elections of 2013, all identity documents 
shall be availed to citizens, free of charge, for a period up to the closing 
of the roll.  At the same time, those who are not on the voters’ roll can be 
automatically entered on it.

3.    Length of queues at the Office of the Registrar

A structure be put in place at the main entrance of the Registrar’s offices. 
There shall be a commissioner there who will direct the public to the 
offices that they wish to visit.

This way, long queues seen by passer-by that have individuals wanting 
different services as well as those visiting other ministries will be a 
thing of the past.

This arrangement will eliminate touts who give numbers to people in the 
queues for a fee.

4.    Acceptability of downloaded internet passport forms

Passport forms that are downloaded from the Registrar’s website, shall be 
accepted by the office of the registrar with immediate effect.

Officers that refuse to accept these forms must be reported to their 

5.    Cost of passports

There has been a general complaint that only passports priced at $300 were 
being processed, and none at $50.

With immediate effect, there shall be two separate windows for passport 
applications, one for urgent passports and another for ordinary passports.

The ordinary passport shall be issued no later than four weeks from the date 
of submission.

6.    Cost of voters’ roll

With immediate effect the voters’ roll should be issued in an electronic 
format to stakeholders.
If required in printed form, the voters’ roll should be pegged at $5 000 per 

7.    Registration of married women voters

Women voters who find themselves removed from their original birthplaces 
will be registered in their new places of residence upon authentication by 
husband, husband’s relatives, their own children, neighbours, elderly people 
and or traditional leaders.  Their identity details can be located on the 
Registrar’s system by giving details of origin.

8.    Registration of voters in new constituencies

With immediate effect, all voters should be facilitated to change their 
address once, from their old to their new residential addresses. No one 
should be required to travel to their old places of residence to effect this 

9.    Registration of aliens on the voters’ roll

The current law allows aliens to register as voters right away.  If one is 
born in Zimbabwe, or if either parent is Zimbabwean, they automatically are 

Aliens with alien IDs but who qualify as voters must have these swapped for 
citizen IDs.

The registration slips that they are given now, will be presented together 
with IDs for voting purposes, even if their names do not appear on the final 
voters’ roll.

10.    Attitude displayed by the Registrar General’s staff towards the 

The issue of touts is dealt with by having a facility at the entrance where 
people are told where to go to have their issues addressed. A   concerted 
effort to have staff trained in public etiquette is going to be organised by 
the ministry and the office of the RG. In the meantime, staff will be 
reminded to apply the African Ubuntu towards the public, who are after all 
their masters.

I thank you!!!

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